Privacy Policy

How we collect, use, and protect your personal information

Last updated: 15th January 2026

1. Introduction

omnionex d.o.o. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website omnionex.world, use our student success analytics platform, or engage with our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

2. Data Collection

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes:

  • Contact Information: Name, email address, phone number, postal address, and job title when you contact us or request information about our services.
  • Technical Information: IP address, browser type, operating system, device information, and website usage data collected through cookies and similar technologies.
  • Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms.
  • Educational Data: Information about your educational institution, role, and specific requirements when you enquire about our analytics platform.
  • Platform Usage Data: For clients using our analytics platform, we collect data related to platform usage, feature utilisation, and system performance.

3. How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

  • Service Provision: To provide, maintain, and improve our student success analytics platform and related services.
  • Communication: To respond to your enquiries, provide customer support, and send you information about our services.
  • Marketing: With your consent, to send you promotional materials, newsletters, and information about new features or services.
  • Analytics and Improvement: To analyse how our website and services are used, identify trends, and improve user experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • Security: To protect against fraud, unauthorised access, and other security threats.

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or part of our business.
  • Consent: With your explicit consent for specific purposes not covered in this policy.

6. International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or standard contractual clauses.

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: To obtain confirmation of whether we process your data and access to your personal information.
  • Right of Rectification: To have inaccurate or incomplete data corrected or completed.
  • Right of Erasure: To request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: To limit how we use your data in specific situations.
  • Right to Data Portability: To receive your data in a structured, commonly used format.
  • Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: To withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the information provided in the contact section below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and the purpose for which it was collected:

  • Contact enquiries: Retained for up to 3 years after last contact.
  • Client data: Retained for the duration of the service agreement plus 7 years for legal and accounting purposes.
  • Website analytics data: Retained for up to 26 months as per Google Analytics settings.
  • Marketing communications: Retained until you unsubscribe or withdraw consent.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

10. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been violated.

13. Data Controller Information

The data controller for your personal information is:

omnionex d.o.o.
Registration Number: 769458312
VAT Number: HR76253419859
Address: Maksimirska cesta 45, 10403 Zagreb, Croatia
Email: privacy@omnionex.world

14. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Consent: For marketing communications and non-essential cookies.
  • Contractual Necessity: To provide our services and fulfil contractual obligations.
  • Legitimate Interests: For business operations, security, and service improvement.
  • Legal Obligation: To comply with applicable laws and regulations.